Return Policy

At Yours Sincerely Calligraphy, many products are made to order and personalised. Personalised or custom-made products are therefore excluded from returns and cancellation once production has started.

Under European consumer law, the statutory right of withdrawal does not apply to products made specifically for the customer or personalised.

Damaged or incorrect orders

Please check your order immediately upon receipt. Have you received a damaged, defective or incorrect product? Please contact us within 48 hours at yourssincerelycalligraphy@gmail.com with photos of the issue. We will work together to find a suitable solution.

Non-personalised products

For standard products that are not personalised, a statutory cooling-off period of 14 days applies from receipt of your order.

To request a return, please contact:

yourssincerelycalligraphy@gmail.com

Return address:

Yours Sincerely Calligraphy
Roer 334
2908 MC Capelle aan den IJssel
The Netherlands

To be eligible for a return, the product must be returned unused, undamaged and, where possible, in its original packaging.

Return shipping costs are the customer's responsibility, unless the product is damaged or an incorrect product was delivered.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved. If approved, the amount will be refunded to your original payment method within 14 days.

We may withhold the refund until we have received the returned product or until proof has been provided that the product has been sent back.