FAQ
At Yours Sincerely, we believe that the right words can make someone feel truly seen. Whether you're looking for a thoughtful greeting card or have an idea you'd love to bring to life, we're here to help you make it personal.
About Yours Sincerely
What is Yours Sincerely?
Yours Sincerely is a creative stationery brand founded by artist and entrepreneur Paola Maria in Curaçao. Through hand-drawn greeting cards and bespoke creations, we celebrate the power of words, creativity and meaningful connection.
What makes Yours Sincerely special?
Every design is inspired by Paola's creativity, cultural influences and love for meaningful communication. Our cards celebrate life's little and big moments, bringing people closer through thoughtful words and artistic expression.
What languages are your cards available in?
Our collection includes designs in Papiamentu, English and Dutch. Language availability varies by design, so please check the individual product description for details.
Products & Custom Designs
What occasions are your cards suitable for?
Our cards are created for a variety of meaningful moments, including birthdays, celebrations, expressions of gratitude, encouragement and simply letting someone know you're thinking of them.
Can I request a custom-designed card?
Absolutely! If you have a specific idea, message or occasion in mind, we'd love to hear from you. Use our contact form to share your vision, and we'll discuss how we can bring your idea to life.
Can I request a personalised design in a different language?
We welcome enquiries about personalised designs and language preferences. Let us know your preferred language and wording, and we'll discuss the possibilities with you.
How much does a custom design cost?
Pricing depends on the complexity of the design, materials, personalisation and time involved. Contact us with your ideas and requirements, and we'll provide a quote before proceeding.
How far in advance should I order a custom design?
We recommend reaching out as early as possible, especially for birthdays, celebrations and other occasions with a specific date. Include your desired delivery date in your enquiry so we can assess availability and timing.
Orders & Shipping
Do you ship internationally?
Yes! We offer international shipping. Available destinations, shipping costs and delivery options will be displayed at checkout where supported. If you're unsure whether we can deliver to your location, please contact us before placing your order.
How long does shipping take?
Delivery times depend on your destination, the shipping method and order processing time. Please refer to the delivery estimates provided at checkout. For custom designs, allow additional time for creation before dispatch.
Can I change or cancel my order?
If you need to amend or cancel an order, please contact us as soon as possible with your order details. Whether a change is possible depends on the order's processing stage and the applicable terms and conditions.
What should I do if my order arrives damaged or is incomplete?
Please contact us with your order number, a description of the issue and photographs if the item arrived damaged. We'll review the situation and help you determine the appropriate next steps.
Can I return or exchange an item?
Our returns and exchange conditions depend on the applicable policy and the type of purchase. Please contact us before returning an item so we can advise you on the correct procedure.
Business & Bulk Orders
Can I place a bulk order for an event or business?
We welcome enquiries from businesses and customers interested in larger quantities. Whether you're planning an event, preparing gifts or looking for cards for your business, contact us with your requirements so we can explore the options.
Do you offer corporate or personalised business orders?
We welcome enquiries about potential business collaborations and custom projects. Share your ideas, estimated quantities, preferred designs and timeline through our contact form, and we'll discuss what may be possible.
Can I collaborate with Yours Sincerely?
We love exploring creative opportunities with other businesses, artists and event professionals. Get in touch with a short introduction to your business and your collaboration idea, and let's start a conversation.
Returns policy
What is your returns policy?
We want you to be happy with your Yours Sincerely order. If you purchase a standard greeting card online, you generally have 14 days from the day after delivery to let us know that you wish to cancel your purchase, subject to the applicable terms and legal exceptions.
Custom-made or clearly personalised products may be excluded from the statutory change-of-mind return period. This does not affect your legal rights if an item is faulty, damaged, or does not match what was agreed.
Please read our Returns, Cancellations & Refunds Policy for full details on how to cancel an order, return an eligible item, and request a refund.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number, a description of the issue, and photographs if relevant. We will review the issue and help you with the next steps in accordance with your statutory rights.
Can I cancel a custom order?
Please contact us as soon as possible if you need to change or cancel a custom order. What is possible may depend on the type of commission, the stage of work, and the applicable legal requirements. We will explain the options for your order before proceeding where possible.
Contact
How can I get in touch?
For questions about products, custom designs, orders or collaborations, please use the contact form on our website. Include as much detail as possible so we can assist you efficiently.
I have a unique idea. Can I still reach out?
Of course! We believe the most meaningful creations often start with an idea. Tell us what you have in mind, and we'll be happy to explore the possibilities with you.
Still have questions?
We're always happy to hear from you. Get in touch, and let's create something meaningful together.